BRITISH Gas' website has gone down leaving customers unable to top up energy meter online or pay their bills.
When customers click onto the energy provider's website they're greeted with a message that says it is "temporarily unavailable".
Frustrated customers have taken to Twitter to find out what is going on.
One user wrote: "I'm unable to top up my meters (PAYG) all your sires & app are offline.
"I'm disabled & only have emergency credit which I shouldn't have to use. Can you please help me?"
Another worried bill payer said: "The emergency credit is running low. I've just been paid and would like to top up but your sites/app are down.
"A bit of communication would be appreciated."
A member of the energy provider's social media team named Ethan has confirmed that there is an issue with its website.
More to follow…
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