A furious dad claims his teenage daughter was kicked off a bus in the 'cold and dark' late at night by a driver who refused to accept her passport as proof of age.
Gregory Donovan says his daughter Lili, 15, has had trouble when taking the First Manchester bus and has even been 'abandoned' on the side of the road, even though she's shown her school bus pass.
On one occasion, he says the schoolgirl asked for the reduced child's fare and even showed the driver her passport to prove her age, the Manchester Evening News reports.
But the driver refused because the only ID that First will accept for 11 to 16-year-olds' fares is the IGO travel pass, which costs £10.
But the firm said the only proof of age acceptable on its buses is the IGO travel pass.
First has since offered to reimburse the difference on all occasions where Lili had to pay the adult fare.
Mr Donovan, who complained to the company about the fares row, is still furious.
Mr Donovan claims the final straw came one night when his daughter was allegedly told 'get off the f***ing bus', meaning that he and other parents had to travel to pick up Lili, and the friends who got off with her in the 'cold and dark' at 11pm.
First said it had conducted an 'internal investigation' into Mr Donovan's claims about the driver's alleged behaviour – but has not revealed the outcome of the probe.
"The idea that all children aged 11 to 16 must carry an IGO is ridiculous, because it does not prove your identity," he said.
"In black and white, in the terms and conditions, it states that another form of ID may be required alongside and IGO, which totally undermines its authority.
"To me, this IGO card is futile, it's nothing more than a money-making scam. The main issue for me is that my daughter was abandoned on the side of the road at 11pm.
"The driver embarrassed her and he intimidated her.
"Offering to reimburse the fares is not a gesture of goodwill, because she should never have been charged the adult fare in the first place."
IGO travel passes are sold by Transport for Greater Manchester.
A spokesman for First Manchester said: "As confirmed in conversation between the customer and our customer service centre, the only proof of age that can be accepted in this instance would be an IGO card which, is in line with the terms set out by TFGM (Transport for Greater Manchester).
"As a gesture of goodwill, we have offered to pay the difference between the fares incurred by the customer.
“In terms of comments relating to the driver, I can confirm that our depot team conducted an internal investigation with a view to addressing any potential concerns in line with our company procedures.”
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