Help at hand for those struggling with energy bills

A team of financial counsellors will help households struggling to pay their energy bills under a new state government package to be announced on Monday.

The $3.7 million package will offer online and phone support in multiple languages.

Data from the Essential Services Commission shows that each week in July, around 9000 households called their energy company seeking assistance with managing their bills.Credit:Fairfax Media

Minister for Energy, Environment and Climate Change Lily D’Ambrosio said the financial counselling services would ensure people struggling with energy bills got the help they needed.

“We know that staying at home is putting more pressure on household bills," she said. “If you’re doing it tough, we want you to know that there is one-on-one support available.”

Financial counselling is available in languages including Arabic, Mandarin, Hindi and Vietnamese.

For support call 1800 830 029. Live webinars to help households manage their energy costs can be accessed at

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