Worst Mother's Day flower fails as shoppers slam retailers for mouldy bouquets and brown roses

SHOPPERS have been left disappointed this Mother's Day after the flowers they ordered arrived mouldy or wilted.

Customers have slammed retailers including M&S, Moonpig, Next and Interflora after allegedly sending dud floral arrangements.

It comes after households have once again largely been forced to celebrate the important lady in their life from a distance due to the pandemic.

It has left millions of people relying on delivery services to send a gift.

One Moonpig customer said she was "embarrassed" after the flowers she ordered for her mum arrived with "loads of heads snapped off".

She vented on Twitter: "@MoonpigUK These are the flowers I thought my mother would be receiving on Mother’s Day.

"But she received flowers loads of heads snapped off & roses way too open to be fresh. Some roses have turned brown hours after delivery.

"I’m embarrassed with these."

Meanwhile, another customer slammed Next by saying: "Dead, broken and sparse flowers arrived for Mother’s Day today.

"How on earth were these sent out? Very disappointing @nextofficial."

Some M&S shoppers have also been left disappointed with their Mother's Day flower deliveries, with one saying the flowers were dead on arrival.

What are my rights regarding my Mother’s Day flowers?

IF your flowers are already wilting, or have browning petals and leaves, you might be entitled to a refund.

This also applies if they arrived crushed, damaged, or don't match the description online.

According to consumer group Which? your complaint should be covered under the Consumer Rights Act and must be made directly to the florist.

Your refund should include the initial cost of the flowers, as well as any delivery charges.

To start the process, you need to take a picture of your flowers to support your complaint – this goes for whether you're the sender, or receiver.

Then provide the florist with as much information about your order as possible, include any order numbers and the delivery address.

You will also be able to get the delivery charges refunded if you paid extra for it to be delivered on a specific day.

She wrote on Twitter: "So gutted for my husband. He’s tried to stack up the brownie points ordering flowers for Mother’s Day & this is what arrived.

"So disappointed… Packaging sodden, flowers dead on arrival."

While another slammed Bloom & Wild for her "mouldy" bouquet.

She said: "@BloomandWild thanks for delivering my mother's Day flowers today – they arrived in a sodden, damaged box with dead, broken and mouldy flowers inside!

"What a treat for my mother to find."

And an Interflora customer tweeted: "I paid 60 quid for flowers from Interflora for Mother’s Day and my mother said half of them are dead."

The Sun has contacted all online florists for comment.

A spokesperson for Moonpig told The Sun: "A small number of customers have contacted us today to say there has been an issue with their Mother’s Day order.

"While these issues only affect a small number of the overall volume of orders, we take every single complaint seriously and work as quickly as possible to put things right.

"We only use the freshest flowers and offer a five day freshness guarantee in case of any issues."

While Bloom & Wild added: "We've received lots of positive feedback this Mother's Day, but we're sorry to hear of any customers who haven't had the great experience we would want them to have.

"On the rare occasion that our flowers don't live up to expectations, we encourage customers to get in touch with our friendly customer delight team."

And an Interflora spokesperson said: "We’ve had some queries on a small percentage of orders, but of course we take each and every delivery very seriously and our fabulous customer care team will always do all they can to put things right if they haven’t gone quite to plan."

If you've been left disappointed by your flower delivery, follow the tips above in order to get your money back.

As of March 8, Brits can meet one one other person from a different household for a coffee or a picnic outside.

This means children in separate households can still meet their mums during Mother's Day for a stroll in a park, although social distancing guidelines must still be followed.

But if your mother is in a nursing home, you could be allowed to hold hands.

In other Mother's Day news, M&S has come under fire as customers mistake its chocolate box for something ruder.

If you've forgotten to buy a gift for your mum and don't mind giving a belated present, we round up six ideas for next-day delivery.

Plus, we round up cool gadgets for your mum, if you aren't keen to splash out on flowers.

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