Families are given advice on how to keep their broadband up during coronavirus lockdown – The Sun

FAMILIES have been handed advice on how to keep their broadband up while on lockdown.

Media regulator Ofcom has partnered up with major internet providers to stop a slow down on the networks while the nation works from home, streams movies or plays online games.

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The advice includes having audio conference calls, keeping the router away from other devices and not using a microwave while streaming.

Culture Secretary Oliver Dowden said: ”Right now we need people to stay at home to protect the NHS and save lives."

"Reliable internet speeds will be crucial so we can work from home where possible, stay connected with our families and keep up to date with the latest health information.”

The ‘Stay Connected’ gives a range of practical tips and advice to help people get the speeds and reception they need while at home. Broadband and mobile networks have seen overwhelming and shifting patterns of demand as a result of the response to the outbreak.

OfCom and all the major telecom companies are constantly monitoring traffic on their networks to make sure there isn’t a slow down. Melanie Dawes, Ofcom’s Chief Executive, said: “Families across the country are going online together this week, often juggling work and keeping children busy at the same time."

“So we’re encouraging people to read our advice on getting the most from their broadband, home phones and mobiles – and to share it with friends, families and colleagues, to help them stay connected too.”


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The advice:

1. Use your landline or wifi calls if you can Use your landline or make voice calls over the internet using apps like Facetime, Skype or WhatsApp to take the pressure off the mobile network.

2. Move your router clear of other devices Keep your router as far away as possible from other devices, and those which operate wirelessly. Cordless phones, baby monitors, halogen lamps, dimmer switches, stereos and computer speakers, TVs and monitors can all affect your wifi – so can microwave ovens.

3. Lower the demands on your connection Turn devices you’re not using off – or put them off plane mode to stop them using Wifi in the background.

If you’re on a conference call, just use the audio which will require much less of your internet connection. Try to manage your family's online activity, so that different people aren’t HD streaming, gaming or making video calls at the same time.

4. Try wired rather than wireless For the best broadband speeds, use an Ethernet cable to connect your computer directly to your router rather than using wifi.

5. Plug your router directly into your main phone socket Where possible, try not to use a telephone extension lead, as these can cause interference which could lower your speed.

6. Test the speed on your broadband line Find out what speed you’re actually getting. You can run a speed test using Ofcom’s website.

7. Get advice from your broadband provider If your connection isn’t working as well as it should speak to your supplier for more advice.

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