Furious mother lashes out after her four-year-old daughter is left alone in a Tui hotel pool during a kids’ club in Spain
- Adina Clarke and her husband Jonathan left their daughter with a hotel kids’ club
- They feared she could have drowned or been abducted after being left behind
- Staff at the hotel in Marbella collected other children away but left toddler alone
- Tui UK apologised to the Clarke family after their daughter was left in the pool
A four-year-old girl was left on her own in a swimming pool by staff at a Spanish hotel kids’ club, her parents claimed.
Adina Clarke and her husband Jonathan feared the youngster could have drowned or been abducted at the Globales Estepona hotel, near Marbella, after being left unattended.
The couple paid £1,200 for a 10-day all-inclusive trip in June and left the little girl with the hotel club for children.
But after around 10 minutes Mr Clarke went down to check on his daughter and to give her a sun hat.
Adina Clarke and her husband Jonathan left their four-year-old daughter with a kids’ club at the Globales Estepona hotel (above), near Marbella
He said he watched in horror as the supervisors collected the other children, did a head-count, then walked away leaving the toddler on her own in the water.
Worried Mrs Clarke went down to the pool with their eight-month-old son to find out what was going on and burst into tears when her husband replied, ‘they’ve left her’.
She told the Leicester Mercury: ‘It was awful. She was left all on her own. Anything could have happened to her. She could have been snatched or even drowned. It ruined our holiday.’
Adina Clarke said her concerns were first raised when she was handed a form in French when taking the child to join the club.
She said: ‘I took her to the mini-club and was met inside by a Spanish woman whose English was not very good, and I was asked to fill in a form which was in French.’
Mr Clarke said staff collected his daughter’s belongings and began to walk away, leaving the youngster alone in the pool.
He said: ‘I walked down there and could see the splash pool. I looked for my daughter, but could not see her.
‘I thought she might be on the slide or mixed in with the other kids, but still could not see her.
The Clarkes feared their young daughter could have drowned or been abducted after being left along in the pool. Pictured (above) is the Globales hotel where the stayed
‘I glanced over and into the other section of the pool, and she was in there, on her own. I noticed the staff were head-counting the children.
‘I looked on for a further 10 minutes, and watched in horror as the staff did a final headcount, collected our daughter’s belongings and walked away from the pool – leaving our daughter in the pool on her own.
‘I decided to give them the benefit of the doubt for another 10 minutes to see if any of the staff returned and noticed their mistake, but they did not come back.’
Mrs Clarke said she complained to the tour operator she booked with and a representative but at the hotel, but ‘had no explanation’ for what happened.
Operator Tui UK apologised to the Clarke family and said the company would investigate the incident.
A spokesman said: ‘We are sorry to hear about the experience the family had on their recent holiday and the time it has taken to reply to them.
‘The safety and security of our customers is our number one priority and we are currently investigating.
‘We will be in touch with the family directly to apologise and discuss the concerns raised.’
Source: Read Full Article