Nationwide suffers payments error AGAIN as customers complain they haven’t received their salaries on New Year’s Eve – days after building society’s last outage
- Nationwide customers left furious by issues with delayed incoming payments
- Problem is affecting people waiting for wages to be paid in this morning
- Same issue also affected Nationwide customers last week on December 21
Britons with Nationwide bank accounts were left furious today by problems with delayed incoming payments – with some saying their wages had not yet been paid.
One of the building society’s customers affected by the issue which started in the early hours of today fumed that they have ‘bills to pay and a child that needs food’.
Another added: ‘Currently waiting on wages. Have zero food in the house to feed my two-year-old and husband can’t even get to work as need money for petrol.’
The problem will also affect people across the country waiting for their wages to be paid in this morning so they can go out for a New Year’s Eve party tonight.
Nationwide tweeted: ‘Sorry, there’s currently a delay affecting some incoming payments. Your payment will be processed and you don’t need to do anything.’
The issue appeared to have been resolved by mid-morning.
Today marked the second time Nationwide customers have been affected by the same issue in less than a fortnight, following a similar delay on December 21.
And it comes as Santander scrambled to claw back £130million it mistakenly paid out in a Christmas Day windfall. The Spanish bank accidentally sent the money to 75,000 people who receive one-off or regular payments from 2,000 businesses.
But due to a scheduling error, the payments from these accounts were inadvertently made twice – with some workers receiving two lots of their monthly wages.
Britons with Nationwide bank accounts reported problems with delayed incoming payments
As for Nationwide, one customer said today: ‘So Nationwide is down again and I’m yet again waiting for my wages to go in. I have bills to pay, this is unacceptable. When will this be fixed?’
Another tweeted: ‘Nationwide, where are my wages? Why I have to stress myself over delay of the money I’ve been working hard for?’
And a third posted: ‘Thank you for causing even more stress. No wages and other payments due into my account today #nationwide #needtochangebanks #useless.’
Hundreds of customers reported issues on Down Detector, with deposits being the most-reported problem, followed by account balances and funds transfers.
Hundreds of customers reported issues on Down Detector, saying they began after midnight
The cities worst-hit by the problems according to a Down Detector heat map this morning were London, Nottingham and Birmingham, while there was also a big impact in Dublin
Deposits were the most-reported problem, followed by account balances and funds transfers
The cities worst-hit by the problems according to a Down Detector heat map were London, Nottingham and Birmingham, while there was also a big impact in Dublin.
A Nationwide Building Society spokesman told MailOnline today: ‘There was a delay on members receiving some types of payments to their accounts overnight.
‘The issue was quickly resolved this morning and payments are being processed. The delay impacted payments such as scheduled credits to accounts, Standing Orders and Direct Debits. We apologise for any inconvenience caused.
‘Any member who needs our support as a result of this issue can visit us in branch, contact us on 0800 302 011 or via Twitter (@AskNationwide).’
Source: Read Full Article