Toddler, 2, with brain virus stuck in Portugal due to insurance delay

Desperately ill toddler, two, with virus attacking his brain is stuck in Portugal and unable to fly back home to Britain because of insurance payout delay

  • Theo became unwell after a fall three days into a holiday in the Algarve, Portugal 
  • Doctors believe the fall was coincidental and he is now suffering a viral attack

A British family is stranded in Portugal while their two-year-old son battles a debilitating ‘virus’, reportedly due to insurance company delays.

Theo Jones has been left unable to walk or talk after falling and hitting his head on September 13, three days into a three week holiday in the Algarve.

His parents Paul, 35, and Sarah, 32, called an ambulance when he started vomiting, and doctors have initially said they believe he now has a virus attacking his brain.

But the family, from Maesteg, South Wales, are unable to return home for treatment so long as their insurance company refuses to pay for an immediate flight home. 

Mrs Jones said she was told by insurance company AXA that Theo was a priority case – but hadn’t heard back from them since Tuesday.

She said she has now been told that AXA wants to wait two more days to see if Theo’s condition improves. 

The family were three days into their holiday when Theo (2L) had a fall and became quickly ill

Theo’s parents were initially told he had a stomach flu, but an MRI scan later revealed he had a problem with his cerebellum, a part of the brain and doctors are convinced it is a brain virus

The family were on holiday, staying at the Cabanas resort with Theo, their-five-month-old daughter and Sarah’s parents, before the trip turned into a ‘living nightmare’.

Theo became unwell initially became unwell on 13 September but was discharged after a CT scan showed no injury – only for his condition to worsen.

He was taken to Faro Hospital by ambulance two days later, where his parents were initially told he had gastroenteritis.

After Sarah pleaded with staff for an MRI, a scan later revealed he had a problem with his cerebellum, a part of the brain, and doctors are convinced it is a brain virus.

Theo now remains in hospital on antibiotics in case of an additional bacterial infection. 

Mrs Jones said: ‘Our beautiful chatty, active boy has lost the ability to speak, sit, walk.’

‘They are convinced the fall was coincidental and this is a viral attack. But three hours before the fall he had no signs of being unwell and was running in and out of the pool.

‘He fell on the front of his head not the back, but it seems to have been triggered by the fall. We are just desperate to get him home.’

Since the fall, they have tried desperately to arrange flights home for treatment with AXA, but for now remain stranded. 

Mrs Jones said: ‘I can’t speak to the people making these decisions. They’re an elusive entity within AXA that no-one seems to be able to penetrate and get access to.

‘It’s a nightmare. It’s not that we haven’t got the cover, they’ve accepted responsibility. They’re just sitting on their hands now.’

Paul Jones has stayed by his son’s bedside with his wife, as reported by Wales Online.

He pleaded with AXA: ‘This is a little boy we are talking about, please just think about that.

Mr Jones, an electrical manager, added: ‘It’s exhausting and emotional. He is sleeping a lot but does not seem in so much pain.’ 

Mrs Jones said she had been in contact with University Hospital Wales in Cardiff, which has accepted a transfer for Theo but he can only travel by medical plane.

‘We now just need to get him there.’

Mrs Jones said: ‘Our beautiful chatty, active boy has lost the ability to speak, sit, walk.’

Insurance company AXA Partners said: ‘We are very sorry to hear that Mr & Mrs Jones’ son has been taken ill and we sympathise with their situation.

‘Our priority is to ensure the family can return to the UK at the appropriate time, and we are working with the treating facility to ensure their son receives the level of care required.

‘At this time, medical professionals are monitoring his condition and we are preparing for the repatriation to the UK. 

‘We are in regular contact with Mrs Jones, who is being supported by a dedicated team.’

Source: Read Full Article